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FCA Handbook
Glossary
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(1) (in DISP) a firm (except a UCITS qualifier), payment service provider ,71 232 licensee or VJ participant covered by the Compulsory Jurisdiction, Consumer Credit Jurisdiction or Voluntary Jurisdiction of the Financial Ombudsman Service.66 231

(2) (in DISP 2 and 3) includes, as a result of sections 226 and 226A of the Act:66231
1. (a) an unauthorised person who was formerly a firm in respect of a complaint about an act or omission which occurred at the time when the firm was authorised, provided that the compulsory jurisdiction rules were in force in relation to the activity in question; and 66 231
1. (b) a person who was formerly a licensee in respect of a complaint about an act or omission which occurred at the time when it was a licensee, provided the complaint falls within a description specified in the consumer credit rules in force at the time of the act or omission.66 231

(3) (in DISP 2 and 3) includes, in accordance with the Ombudsman Transitional Order, an unauthorised person subject to the Compulsory Jurisdiction in relation to relevant existing complaints and relevant new complaints.66 231

(4) (in DISP 2 and 3) includes, in accordance with the Mortgage and General Insurance Complaints Transitional Order, a former firm subject to the Compulsory Jurisdiction in relation to relevant transitional complaints.66 231