Reset to Today

To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004.

Content Options:

Add to favourites

View Options:

More Resources:

External link Handbook Publications

You are viewing the version of the document as on 2021-04-30.

Timeline guidance

complaints investigator

      1. (1) (in relation to a UK RIE) the independent person appointed under arrangements referred to in paragraph 9(3) of the Schedule to the Recognition Requirements Regulations to investigate a complaint and to report on the result of his investigation to that RIE and to the complainant.
      1. (2) (in relation to a UK RCH) the independent person appointed under arrangements referred to in paragraph 23(3) of the Schedule to the Recognition Requirements Regulations to investigate a complaint and to report on the result of his investigation to that RCH and to the complainant.3
      1. 125(3) 230(in relation to a RAP) the independent person appointed under arrangements referred to in regulations 22 and 23 of the RAP regulations to investigate a complaint and to report on the result of his investigation to that RAP and to the complainant.252