chargeable case
any complaint 73 295 referred to the Financial Ombudsman Service, except where:
- (a) the Ombudsman considers it apparent from the73295 complaint 73 295 , when it is received, and from any final response or redress determination119298 which has been issued by the firm or licensee293, that the73295 complaint 73 295 should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
- (ii) the73295 complaint 73 295 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
- (iii) the Ombudsman considers that the73295 complaint 73 295 should be dismissed without consideration of its merits under DISP 3.3 or to (5) (Dismissal of complaints without consideration of the merits and test cases73295); or
- (b) the Ombudsman considers, at any stage, that the73295 complaint 73 295 should be dismissed under73295 DISP 3.3.4 R (2) 73 295 on the grounds that it is frivolous or vexatious.3113