chargeable case
- (a) the Ombudsman considers it apparent from the73289
complaint
73
289
, when it is received, and from any final response or redress determination119292 which has been issued by the firm or licensee287, that the73289
complaint
73
289
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
any complaint 73 289 referred to the Financial Ombudsman Service, except where: