chargeable case
- (a) the Ombudsman considers it apparent from the73288
complaint
73
288
, when it is received, and from any final response or redress determination119291 which has been issued by the firm or licensee286, that the73288
complaint
73
288
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
any complaint 73 288 referred to the Financial Ombudsman Service, except where: