Status: You are viewing the version of the handbook as on 2011-04-29.

chargeable case

    any complaint 73 247 referred to the Financial Ombudsman Service, except where:

      1. (a) the Ombudsman considers it apparent from the73247 complaint 73 247 , when it is received, and from any final response which has been issued by the firm or licensee245, that the73247 complaint 73 247 should not proceed because:
        1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
        1. (ii) the73247 complaint 73 247 does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
        1. (iii) the Ombudsman considers that the73247 complaint 73 247 should be dismissed without consideration of its merits under DISP 3.3 or to (5) (Dismissal of complaints without consideration of the merits and test cases73247); or
      1. (b) the Ombudsman considers, at any stage, that the73247 complaint 73 247 should be dismissed under73247 DISP 3.3.4 R (2) 73 247 on the grounds that it is frivolous or vexatious.3113