chargeable case
- (a) the Ombudsman considers it apparent from the73287
complaint
73
287
, when it is received, and from any final response which has been issued by the firm or licensee285, that the73287
complaint
73
287
should not proceed because:
- (i) the complainant is not an eligible complainant in accordance with DISP 2; or
any complaint 73 287 referred to the Financial Ombudsman Service, except where: