Part 1 - Standard case fees
| Standard case fee | ||
| In the: Compulsory jurisdiction and Voluntary jurisdiction | £650 unless it is a not-for-profit debt advice body with limited permission in which case the amount payable is £0 | |
| Reduced standard case fee | ||
| In the: Compulsory jurisdiction (where FEES 5.5B.12AR applies) | £475 unless it is a not-for-profit debt advice body with limited permission in which case the amount payable is £0 |
Notes
| 1 | The definition of standard case fee is in FEES 5.5B (Case fees). The definition of chargeable case is in the Glossary to the Handbook . |
| 2 | The standard case fee will be invoiced by the FOS Ltd on or after the date the case is closed. |
| 3 | A respondent will only be invoiced a case fee for the 4th and subsequent chargeable case in each financial year . |
| 4 | The definition of not-for-profit debt advice body is in the Glossary to the Handbook . |
| 5 | The definition of limited permission is in the Glossary to the Handbook . |
Part 2 - Supplementary case fees [deleted]
| Part 3 - Charging groups | |
| The charging groups , and their constituent group respondents , are listed below. They are based on the position at 31 December immediately preceding the financial year . For the purposes of calculating, charging, paying and collecting the special case fee, they are not affected by any subsequent change of ownership. | |
| 1 | Barclays Group, comprising the following firms : |
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| Barclays Asset Management Limited | |
| Barclays Bank Plc | |
| Barclays Bank UK Plc | |
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| Barclays Capital Securities Limited | |
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| Barclays Insurance Services Company Limited | |
| Barclays Investment Solutions Limited | |
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| Barclays Private Clients International Limited | |
| Barclays Security Trustee Limited | |
| Barclays Sharedealing | |
| Barclays Stockbrokers Limited | |
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| Clydesdale Financial Services Limited | |
| Firstplus Financial Group Plc | |
| Gerrard Financial Planning Ltd | |
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| Oak Pension Asset Management Limited | |
| Standard Life Bank Plc | |
| Woolwich Plan Managers Limited | |
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| 2 | HSBC Group, comprising the following firms : |
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| B & Q Financial Services Limited | |
| HFC Bank Limited | |
| HSBC Alternative Investments Limited | |
| HSBC Bank Malta plc | |
| HSBC Bank plc | |
| HSBC Bank USA NA, London Branch | |
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| HSBC Equipment Finance (UK) Limited | |
| HSBC Finance Limited | |
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| HSBC Global Asset Management (France) | |
| HSBC Global Asset Management (UK) Limited | |
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| HSBC International Financial Advisers (UK) Limited | |
| HSBC Investment Funds | |
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| HSBC Life (UK) Limited | |
| HSBC Private Bank (Luxembourg) S.A. | |
| HSBC Private Bank (UK) Limited | |
| HSBC Securities (USA) Inc | |
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| HSBC Trinkaus & Burkhardt AG | |
| HSBC Trust Company (UK) Ltd | |
| HSBC UK Bank plc | |
| John Lewis Financial Services Limited | |
| Marks & Spencer Financial Services plc | |
| Marks & Spencer Savings and Investments Ltd | |
| Marks & Spencer Unit Trust Management Limited | |
| The Hongkong and Shanghai Banking Corporation Limited | |
| 3 | Lloyds Banking Group, comprising the following firms : |
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| Aberdeen Investment Solutions Limited | |
| AMC Bank Ltd | |
| Bank of Scotland (Ireland) Limited | |
| Bank of Scotland Plc | |
| Black Horse Finance Limited | |
| Black Horse Limited | |
| BOS Personal Lending Limited | |
| Cavendish Online Limited | |
| Cheltenham & Gloucester plc | |
| Clerical Medical Financial Services Limited | |
| Clerical Medical Investment Fund Managers Ltd | |
| Clerical Medical Investment Group Limited | |
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| Clerical Medical Managed Funds Limited | |
| EBS Pensions Limited | |
| Embark Investment Services Ltd | |
| Embark Investments Ltd | |
| Embark Services Ltd | |
| Halifax Assurance (Ireland) Limited | |
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| Halifax Financial Brokers Limited | |
| Halifax General Insurance Services Limited | |
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| Halifax Insurance Ireland Ltd | |
| Halifax Investment Services Ltd | |
| Halifax Life Limited | |
| Halifax Share Dealing Limited | |
| HBOS Investment Fund Managers Limited | |
| Housing Growth Partnership Manager Limited | |
| HVF Limited | |
| Hyundai Car Finance Limited | |
| International Motors Finance Limited | |
| Invista Real Estate Investment Management Limited | |
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| IWeb (UK) Limited | |
| LDC (Managers) Limited | |
| Legacy Renewal Company Limited | |
| Lex Autolease Ltd | |
| Lex Autolease Carselect Limited | |
| Lex Vehicle Leasing Ltd | |
| Lloyds Bank Corporate Markets Plc | |
| Lloyds Bank General Insurance Limited | |
| Lloyds Bank Insurance Services Limited | |
| Lloyds Bank Plc | |
| Lloyds Bank Private Banking Limited | |
| Lloyds Development Capital (Holdings) Limited | |
| Lloyds TSB Financial Advisers Limited | |
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| Loans.co.uk Limited | |
| MBNA Limited | |
| NFU Mutual Finance Limited | |
| Pensions Management (SWF) Limited | |
| Scottish Widows Administration Services Limited | |
| Scottish Widows Annuities Limited | |
| Scottish Widows Bank Plc | |
| Scottish Widows Fund Management Limited | |
| Scottish Widows Limited | |
| Scottish Widows plc | |
| Scottish Widows Schroder Personal Wealth (ACD) Limited | |
| Scottish Widows Schroder Personal Wealth Limited | |
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| Scottish Widows Unit Funds Limited | |
| Scottish Widows Unit Trust Managers Limited | |
| Shogun Finance Limited | |
| St Andrew's Insurance plc | |
| St Andrew's Life Assurance Plc | |
| Sterling ISA Managers Ltd | |
| Suzuki Financial Services Limited | |
| SW Funding plc | |
| The Agricultural Mortgage Corporation Plc | |
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| The Mortgage Business Plc | |
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| United Dominions Trust Limited | |
| 4 | NatWest Group, comprising the following firms : |
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| Coutts & Company | |
| Coutts Finance Company | |
| Cushon Money Limited | |
| FreeAgent Central Limited | |
| JCB Finance Ltd | |
| Lombard Finance Ltd | |
| Lombard North Central Plc | |
| National Westminster Bank Plc | |
| National Westminster Home Loans Limited | |
| NatWest Markets N.V. | |
| NatWest Markets Plc | |
| NatWest Trustee and Depositary Services Limited | |
| RBOS (UK) Limited | |
| RBS Asset Management (ACD) Ltd | |
| RBS Asset Management Ltd | |
| RBS Collective Investment Funds Limited | |
| RBS Equities (UK) Limited | |
| RBS Investment Executive Limited | |
| The Royal Bank of Scotland Group Independent Financial Services Limited | |
| The Royal Bank of Scotland International Limited | |
| The Royal Bank of Scotland Plc | |
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| Ulster Bank Ltd | |
| 5 | Aviva Group, comprising the following firms : |
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| AIG Life Limited | |
| Aviva Administration Limited | |
| Aviva Annuity UK Limited | |
| Aviva Credit Services UK Limited | |
| Aviva Employment Services Limited | |
| Aviva Equity Release UK Limited | |
| Aviva Health UK Limited | |
| Aviva Insurance Ireland DAC | |
| Aviva Insurance Limited | |
| Aviva Insurance Services UK Limited | |
| Aviva Insurance UK Limited | |
| Aviva International Insurance Limited | |
| Aviva Investment Solutions UK Limited | |
| Aviva Investors Global Services Limited | |
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| Aviva Investors Pensions Limited | |
| Aviva Investors UK Funds Limited | |
| Aviva Investors UK Fund Services Limited | |
| Aviva Life & Pensions UK Limited | |
| Aviva Life Services UK Limited | |
| Aviva Pension Trustees UK Limited | |
| Aviva UK Digital Limited | |
| Aviva Wrap UK Limited | |
| Bankhall Support Services Limited | |
| CGU Bonus Limited | |
| CGU Underwriting Limited | |
| Commercial Union Life Assurance Company Limited | |
| Friends Annuities Limited | |
| Friends Life and Pensions Limited | |
| Friends Life FPLMA Limited | |
| Friends Life Funds Limited | |
| Friends Life Investment Solutions Limited | |
| Friends Life Limited | |
| Friends Life Marketing Limited | |
| Friends Life Services Limited | |
| Friends Provident International Limited | |
| Gresham Insurance Company Limited | |
| Hamilton Life Assurance Company Limited | |
| Hamilton Insurance Company Limited | |
| Norwich Union Life (RBS) Limited | |
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| Probitas Managing Agency Limited | |
| Scottish Boiler and General Insurance Company Ltd | |
| Sesame Limited | |
| The Ocean Marine Insurance Company Limited | |
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| 6 | Direct Line Group, comprising the following firms : |
| Churchill Insurance Company Limited | |
| UK Insurance Business Solutions Limited | |
| UK Insurance Limited | |
| 7 | Nationwide Building Society Group comprising the following firms : |
| Cheshire Building Society | |
| Derbyshire Building Society | |
| Derbyshire Home Loans Ltd | |
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| E-Mex Home Funding Limited | |
| Nationwide Building Society | |
| Nationwide Independent Financial Services Limited | |
| Portman Building Society | |
| The Mortgage Works (UK) Plc | |
| UCB Home Loans Corporation Ltd | |
| 8 | Santander Group, comprising the following firms : |
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| Abbey Stockbrokers Limited | |
| Cater Allen Limited | |
| Hyundai Capital UK Limited | |
| Santander Cards UK Limited | |
| Santander Consumer (UK) Plc | |
| Santander Financial Services Plc | |
| Santander ISA Managers Limited | |
| Santander UK Plc | |
| Part 4 - Special case fees | |
| The special case fee shall be calculated and paid as follows: | |
| 1 | Proportions: |
| (1) In the calculation that follows in (4) immediately below:
new chargeable cases for group respondents -
E = twice the number of new chargeable cases that were referred to the Financial Ombudsman Service in respect of group respondents from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year .
new chargeable cases for all firms -
F = twice the number of chargeable cases referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group ) from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year .
open chargeable cases for group respondents -
G = the number of chargeable cases that were referred to the Financial Ombudsman Service in respect of group respondents before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year .
open chargeable cases for all firms -
H = the number of chargeable cases referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group ) before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year . | |
| (2) [deleted] | |
| (3) [deleted] | |
| (4) ‘Proportion Z’ for each charging group is a percentage calculated as follows - {E + G} / {F + H} x 100 | |
| 2 | The special case fee is intended to broadly reflect the budgeted workload capacity of the Financial Ombudsman Service and comprises elements in respect of closed chargeable cases with no free case allowance. |
| 3 | The special case fee for each charging group is a total amount calculated as follows: |
| {£650 x 270,000 x the ‘Proportion Z’} | |
| 4 | The FOS Ltd will invoice each charging group for the special case fee (calculated as above) in four equal instalments, payable in advance on the following dates during the financial year :
(1) 1 April (or, if later, when FOS Ltd has sent the invoice);
(2) 1 July;
(3) 1 October; and (4) 1 January. |
| 5 | Year-end adjustment: |
| (1) [deleted] | |
| (2) If, had they been liable to standard case fees as provided under FEES 5.5B.12R and FEES 5.5B.12AR , the standard case fees that group respondents would have been charged in respect of chargeable cases closed by the Financial Ombudsman Service during the financial year is of an amount that is more than 105% of {£650 x 270,000 x the ‘Proportion Z’}: (a) the FOS Ltd will invoice the relevant charging group for; and (b) the relevant charging group will pay to FOS Ltd ; the amount that is over the 105%. | |
| (3) If, had they been liable to standard case fees as provided under FEES 5.5B.12R and FEES 5.5B.12AR , the standard case fees that group respondents would have been charged in respect of chargeable cases closed by the Financial Ombudsman Service during the financial year is of an amount that is less than 95% of {£650 x 270,000 x the ‘Proportion Z’}, the FOS Ltd will promptly repay to the relevant charging group the amount that is under the 95%. | |