Home FCA Handbook CONRED CONRED 6 CONRED 6 Annex 8 Opt-in follow-up communications to consumers who have not responded
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CONRED 6 Annex 8 Opt-in follow-up communications to consumers who have not responded

31/03/2026R

This annex belongs to CONRED 6.2.14R(1). The communication must include the following information:

  1. (1) a statement informing the consumer of the existence of the scheme and its subject matter;
  2. (2) a statement about the lender’s previous attempts to contact the consumer;
  3. (3) a statement that the consumer’s agreement is a scheme case and includes at least 1 relevant arrangement;
  4. (4) an explanation that the lender has identified at least 1 arrangement which may give rise to an unfair relationship and that, as a result, the consumer may be owed redress under the scheme;
  5. (5) an explanation that the consumer must opt in if the lender is to proceed with considering the case under the scheme;
  6. (6) an explanation of how the consumer can notify the lender if they want to opt in; and
  7. (7) a statement that the consumer must opt in within 6 months starting with the day the original opt-in communication was sent.