Home FCA Handbook CONRED CONRED 6 CONRED 6 Annex 6 Opt-in invitations to customers who have not already complained confirming they are a scheme case and asking if they want to opt-in
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CONRED 6 Annex 6 Opt-in invitations to customers who have not already complained confirming they are a scheme case and asking if they want to opt-in

31/03/2026R

This annex belongs to CONRED 6.2.11R(2)(c). The communication must include the following information: 

  1. (1) a statement informing the consumer of the existence of the scheme and its subject matter;
  2. (2) a statement that the consumer’s motor finance agreement is within the subject matter of the scheme;
  3. (3) an explanation that the lender has identified at least 1 relevant arrangement that may give rise to an unfair relationship and that, as a result, the consumer may be owed redress under the scheme;
  4. (4) an explanation that the consumer must opt in to the scheme for the lender to proceed with the next steps under the scheme;
  5. (5) an explanation of how the consumer can notify the lender if they want to opt in; and
  6. (6) a statement that the consumer must opt in within 6 months starting with the day the communication is sent by the lender.