- (1) a statement informing the consumer of the existence of the scheme and its subject matter;
- (2) a statement about the lender’s previous attempts to contact the consumer;
- (3) a statement that the consumer’s agreement is a scheme case and includes at least 1 relevant arrangement;
- (4) an explanation that the lender has identified at least 1 arrangement which may give rise to an unfair relationship and that, as a result, the consumer may be owed redress under the scheme;
- (5) an explanation that the consumer must opt in if the lender is to proceed with considering the case under the scheme;
- (6) an explanation of how the consumer can notify the lender if they want to opt in; and
- (7) a statement that the consumer must opt in within 6 months starting with the day the original opt-in communication was sent.
[Editor’s note: As a result of applications made to the Upper Tribunal challenging these rules, the Tribunal has ordered that all provisions in this annex are suspended until further order of the Tribunal or until the final determination of those applications. See this page for further information about which provisions remain in force and which ones are suspended.]
You are viewing CONRED 5 Annex 8 Opt-in follow-up communications to consumers who have not responded as of . CONRED 5 Annex 8 Opt-in follow-up communications to consumers who have not responded was last updated on 31/03/2026.
CONRED 5 Annex 8 Opt-in follow-up communications to consumers who have not responded
31/03/2026R