CONRED 4.9 Record-keeping requirements

A firm must keep the following records:

1. (a)

   evidence of posting for each letter sent in accordance with this chapter;

2. (b)

   a copy of each letter sent in accordance with this chapter;

3. (c)

   a record of any attempts to contact the consumer, contact any other relevant firm, or obtain further information, in accordance with CONRED 4.3.5R, CONRED 4.3.14R(1)(c) or (d) and CONRED 4.4.14R;

4. (d)

   a copy of the Excel Spreadsheet containing the completed BSPS DBAAT or FCA DBAAT for each scheme case;

5. (e)

   a record of the redress calculation performed by the BSPS calculator in Excel Spreadsheet format; and

6. (f)

   all information on the consumer file and any information received from the consumer.

A firm must keep the records required by (1) for a minimum of 5 years from the date of their creation or (for the records in (1)(f)) the date when the information was included in the consumer file or obtained.