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You are viewing ATCS 10 Raising awareness of cash access services as of . ATCS 10 Raising awareness of cash access services was last updated on 18/09/2024.

ATCS 10.1 Publication of information

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  1. (1)

    A designated firm must publish information about the availability of cash access services with respect to its relevant current accounts.

  2. (2)

    The information referred to in (1) must be:

    1. (a)

      published in writing in an easily accessible place on the designated firm’s website; and

    2. (b)

      reviewed regularly and kept up to date.

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The requirements in ATCS 10.1.1R(2)(a):

  1. (1)

    may be met through publication of an appropriate online locator tool; and

  2. (2)

    do not preclude additional forms of publication.

Exclusions

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The following information is excluded from ATCS 10.1.1R:

  1. (1)

    information that is not reasonably accessible to or obtainable by the designated firm; and

  2. (2)

    information about cash withdrawal services of the type falling within paragraph 2(e) of Schedule 1 to the Payment Services Regulations (cashback with a purchase).

ATCS 10.2 Categories of information

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Subject to ATCS 10.1.3R, the information that should be published under ATCS 10.1.1R(1) includes details of the following for each cash access facility where any cash access services are provided, insofar as relevant to the particular type of facility:

  1. (1)

    the type of cash access facility;

  2. (2)

    its address or location;

  3. (3)

    which of the specified cash access services are available;

  4. (4)

    opening hours;

  5. (5)

    accessibility information, including availability of wheelchair access, hearing loop and audio assistance;

  6. (6)

    what (if any) assisted cash access services are available;

  7. (7)

    whether each cash access service allows for a reasonable mix of both coins and banknotes to be deposited or withdrawn (as appropriate);

  8. (8)

    whether a balance enquiry service is available;

  9. (9)

    whether personal identification number (PIN) management services are available; and

  10. (10)

    whether any cash access services provided in relation to relevant personal current accounts are provided free of charge and, if not, what the charges are.

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The details in ATCS 10.2.1G are not intended to be exhaustive. Additional details should be published where these would be helpful to customers.

ATCS 10.3 Role of designated coordination body

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A designated coordination body may publish the information referred to in ATCS 10.1.1R on its website for its participating designated firms.

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Where a designated coordination body publishes the information referred to in ATCS 10.1.1R(1), it must:

  1. (1)

    publish it in writing in an easily accessible place on its website; and

  2. (2)

    review it regularly and keep it up to date.

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Compliance by the designated coordination body with ATCS 10.3.2R will be treated as compliance by the participating designated firm with ATCS 10.1.1R.

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Where a participating designated firm relies on ATCS 10.3.1R, it must:

  1. (1)

    publish in writing in an easily accessible place on its website, details of how the information published by the designated coordination body under ATCS 10.3.2R can be accessed; and

  2. (2)

    provide sufficient information to the designated coordination body to enable it to meet the requirement in ATCS 10.3.2R(2) to keep the published information up to date.