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You are viewing the version of the document as on 2022-09-30.

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SYSC 15A.8 Communications

SYSC 15A.8.1R

1A firm must maintain an internal and external communication strategy to act quickly and effectively to reduce the anticipated harm caused by operational disruptions.

SYSC 15A.8.2G

1As part of a firm’s communications strategy, the FCA expects the firm to:

  1. (1)

    consider, in advance of a disruption, how it would provide important warnings or advice quickly to clients and other stakeholders, including where there is no direct line of communication;

  2. (2)

    use effective communication to gather information about the cause, extent, and impact of operational incidents; and

  3. (3)

    ensure that their choice of communication method takes account of the circumstances, needs and vulnerabilities of their clients and other stakeholders.

SYSC 15A.8.3R

1A firm must provide clear, timely and relevant communications to stakeholders in the event of an operational disruption.