1.
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Integrity:
A firm must conduct its business with integrity.
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2.
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Skill, care and
diligence: A firm must conduct its business with due skill, care
and diligence.
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3.
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Management and
control: A firm must take reasonable care to organise and control
its affairs responsibly and effectively, with adequate risk management systems.
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4.
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Financial prudence:
A firm must maintain adequate financial resources.
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5.
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Market conduct:
A firm must observe proper standards of market conduct.
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6.
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Customers' interests:
A firm must pay due regard to the interests of its customers and treat them
fairly.
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7.
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Communications
with clients: A firm must pay due regard to the information needs
of its clients, and communicate information to them in a way, which is clear,
fair, and not misleading.
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8.
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Conflicts of interest:
A firm must manage conflicts of interest fairly, both between itself and its
customers and between a customer and another client.
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9.
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Customers: relationships
of trust: A firm must take reasonable care to ensure the suitability
of its advice and discretionary decisions for any customer who is entitled
to rely upon its judgement.
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10.
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Clients' assets:
A firm must arrange adequate protection for client's assets when it
is responsible for them.
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11.
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Relations with
regulators: A firm must deal with its regulators in an open and
co-operative way, and must disclose to the FSA appropriately anything relating
to the firm of which the FSA would reasonably expect notice.
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