SIFA 10.7 Supervision And Monitoring

You must ensure that if an employee is not assessed as competent they are appropriately supervised until assessed as competent in that activity (TC 2.7.1 R). In the case of an employee advising private customers on packaged products, the individual supervising that employee must have passed an appropriate examination and have the required knowledge and skills before acting as supervisor (TC 2.7.5 R).

You must have arrangements in place to ensure that employees who have been assessed as competent are appropriately monitored in that activity (TC 2.7.5A R). The level of monitoring will vary depending on the knowledge and skills of the employee. It is likely to be less intense than the supervision carried out on employees who are not competent.

A sole trader or the only director or partner in a firm who is carrying out the activity, can monitor themselves. In both cases, the individual should be able to prove that they have complied with the requirements of TC 2.7.5A R. The sole trader or firm should try to make appropriate arrangements where practicable, as it can be difficult to be objective about one's own performance.

If an employee falls below the standard expected of a competent employee, the firm must make arrangements for supervising the employee (TC 2.7.5C R). Where the employee is advising private customers on packaged products, these arrangements should ensure that the individual supervising the employee satisfies the requirements of TC 2.7.5 R as described in paragraph 10.7.1 above.