PDCOB 9.6 Disclosures to the customer about third-party dashboard arrangements

1A firm must ensure that, where a customer accesses the pensions dashboard platform through a third-party dashboard arrangement, the first point of contact with a customer on a pensions dashboard platform contains a prominent message that:

1. (1)

   the firm is authorised to carry on regulated pensions dashboard activity;

2. (2)

   the firm is responsible for the pensions dashboard platform;

3. (3)

   the third-party dashboard access provider has entered an arrangement with the firm to make the pensions dashboard platform available to customers; and

4. (4)

   complaints about the pensions dashboard platform should be directed to the firm, not the third-party dashboard access provider.