PDCOB 9.6 Disclosures to the customer about third-party dashboard arrangements
PDCOB 9.6.1R
1A firm must ensure that, where a customer accesses the pensions dashboard platform through a third-party dashboard arrangement, the first point of contact with a customer on a pensions dashboard platform contains a prominent message that:
- (1)
the firm is authorised to carry on regulated pensions dashboard activity;
- (2)
the firm is responsible for the pensions dashboard platform;
- (3)
the third-party dashboard access provider has entered an arrangement with the firm to make the pensions dashboard platform available to customers; and
- (4)
complaints about the pensions dashboard platform should be directed to the firm, not the third-party dashboard access provider.