PDCOB 5.3 Information about a firm and its services and fees disclosure

1Before a customer is directed to the MaPS dashboards digital architecture to generate pensions dashboard find data, the firm must:

1. (1)

   provide the customer with at least the following information:

   1. (a)

      the name and address of the firm, and the contact details necessary to enable a customer to communicate effectively with the firm;

   2. (b)

      appropriate information about the services offered by the firm, including regulated pensions dashboard activity and (if applicable) any data export and post-view services;

   3. (c)

      a statement that some pensions may not be displayed on a qualifying pensions dashboard service and at least 2 of the possible reasons;

   4. (d)

      a statement of the fact that the firm is authorised by the FCA;

   5. (e)

      if the firm has entered into a third-party dashboard arrangement, a statement of this fact, and the name of the third party that has given the customer access to the pensions dashboard platform;

   6. (f)

      information, or a link to a location containing information, about how a customer could register complaints about the firm with the firm and the Financial Ombudsman Service; and

   7. (g)

      any other information which the firm deems necessary so that the customer is reasonably able to understand the nature of the pensions dashboard platform that is being offered; and

2. (2)

   inform the customer that:

   1. (a)

      the view services are free of charge; and

   2. (b)

      a fee may become payable for services other than view services, but only for those services which amount to permitted dashboard services.

1PDCOB 5.3.1R applies each time a customer is directed to the MaPS dashboards digital architecture.

1Where a fee may become payable for a permitted dashboard service, the firm must inform the customer of the amount of the fee before the customer incurs a liability to pay the fee.