1. (G

   Our website: www.fsa.gov.uk

2. (A)

   Mortgage and general insurance home page: www.fsa.gov.uk/pages/Doing/Info?MGI/index.shtml

3. (C)

   Handbook orders: online at www.tso.co.uk/bookshop/bookstore.asp?DI=510152

4. (D)

   Handbook subscriptions and amendments helpline: 0845 608 2372

5. (E)

   Technical queries on the CD-ROM: technical.queries@fsahandbook.info.uk or 0845 082 1031

6. (F)

Our website is an essential resource for firms, providing fully updated information and help. Click on 'FSA Handbook' and you have access to the full Handbook. You will also be able to access the Reader's Guide, Forms and Guidance Notes. Our website also includes information on Periodic Fees for mortgage and insurance intermediaries.

Only some of our rules and guidance apply to mortgage and insurance intermediaries. To help these firms, we have brought the relevant provisions together into 'Tailored Handbooks', one for mortgage intermediaries and another for insurance intermediaries. You can access these from the mortgage and general insurance home page: www.fsa.gov.uk/pages/Doing/Info/MGI/index.shtml.

Clicking on 'Doing Business with the FSA' gives you access to information on a range of topics that are relevant to firms.

Click on 'About the FSA - What we do', for an explanation of the functions of the organisation's different parts.

The FSA Register is also on our website (www.fsa.gov.uk/Pages/register/). It lists the permission of every FSA authorised firm and the controlled functions allocated to every registered individual.

FSA Industry Training Department: see our website for details: www.fsa.gov.uk/Pages/Doing/Events/index.shtml

FSA Events and Conferences: Contact the FSA Events team by phone on 020 7066 0098, by fax on 020 7676 0063 or email at events@fsa.gov.uk.

Firms should no longer use the High Street Firms Application Pack and online application service to apply for authorisation to carry on mortgage business and mediation of non-investment insurance contracts. Instead, firms need to complete the appropriate Part IV Permission Application Pack. For more information about applying for authorisation, please see our Authorisation pages at: www.fsa.gov.uk/Pages/Doing/Info/MGI/Authorisation/index.shtml.

A fee calculator is available on the website at: www.fsa.gov.uk/Pages/Doing/Info/MGI/regulated/calculator/index.shtml. This can give you an indication of the annual fees firms doing mortgage and non-investment insurance mediation will pay based on the fee rates consulted on. The calculator is indicative only and does not give firms a definite indication of their periodic fees for 2005/06 or future years. Nor does it take into account the fee discounts for firms in multiple fee-blocks we proposed in Consultation Paper 05/2.

For invoice calculation, tariff data and payment queries, including moving to direct debit, contact the Fees Helpline by e-mail: fsafees@fsa.gov.uk, or telephone 020 7066 1888. You can also write to the Revenue Department, Revenue & Information Management at the FSA.

Our Firm Contact Centre will be the main point of contact for small firms. This is where you should direct any queries about regulation and the FSA Handbook. You can reach the Firm Contact Centre by e-mail at fcc@fsa.gov.uk or by telephoning 0845 6069966. Lines are open between 9.00 am and 5.00 pm Monday to Thursday and 10.30 am to 5.00 pm on Friday.

For queries about payment and accounts for the FOS annual levy, contact the FSA fees helpline by e-mail: fsafees@fsa.gov.uk or telephone 020 7066 1888.

For informal advice and guidance on ombudsman procedures, policy and decisions - contact the technical advice desk by email: technical.advice@financial-ombudsman.org.uk or telephone 020 7964 1400.

Contact the FSCS by email: enquiries@fscs.org.uk or telephone 020 7892 7300.