MIGI 14.3 Complaints reporting to the FSA

Under our rules, you need to send in a complaints report unless your firm only conducts business with clients who are not eligible complainants (which will be unlikely for small mortgage and insurance intermediaries) (DISP 1.1.7 R). Reports must be submitted electronically (see DISP 1.5.10 R to DISP 1.5.10A R), must cover the information in DISP 1.5.4 R and be in the format set out in DISP 1 Annex 1R

You are required to send a report to us twice each year within 30 business days of the end of the relevant reporting period. The reporting periods are:

1. (1)

   the six months immediately following a firm's accounting reference date; and

2. (2)

   the six months immediately preceding a firm's accounting reference date.

There are transitional arrangements governing when mortgage and insurance intermediaries must submit their first and secondcomplaints reports if they become authorised before 1 April 2005. The transitional provisions, which relate to DISP 1.5.4 R, can be found in the table at DISP TP 1.

Reports must be submitted electronically. The 'About E-Regulation' section in the 'Industry Help' area of our website (www.fsa.gov.uk) explains how you report to us electronically.