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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004.

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MIGI 14.1 Introduction

MIGI 14.1.1G

This chapter explains how your firm is required by our rules to handle complaints from your customers. It also explains that our rules require mortgage and insurance intermediaries to submit regular complaints reports to us so that we can monitor firms' regulatory compliance. The rules are in Dispute Resolution: Complaints (DISP).