MCOB 3.7 Unsolicited real time 2financial promotions of qualifying credit or a home reversion plan2

1. (1)

   An unsolicited real time financial promotion2 is a real time financial promotion2 which is not solicited as described in (2).

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2. (2)

   A solicited real time financial promotion2 is a real time financial promotion2 which is solicited, that is, it is made in the course of a personal visit, telephone call or other interactive dialogue if that call, visit or dialogue:

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   1. (a)

      was initiated by the recipient of the financial promotion2; or

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   2. (b)

      takes place in response to an express request from the recipient of the financial promotion2;

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   and it is clear from all the circumstances when the call, visit or dialogue is initiated or requested that during the course of the visit, call or dialogue a financial promotion2 would be made.

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3. (3)

   In (2), a person is not to be treated as expressly requesting a call, visit or dialogue:

   1. (a)

      because he omits to indicate that he does not wish to receive any or any further visits or calls or to engage in any or any further dialogue;

   2. (b)

      because he agrees to standard terms that state that such visits, calls or dialogues will take place unless he has signified clearly that, in addition to agreeing to the terms, he is willing for them to take place.

4. (4)

   If a financial promotion2 is solicited by a person ('R') it is treated as also having been solicited by any other person to whom it is made at the same time as R if that other person is a close relative of R or is expected to enter into a home reversion plan or 2any contract for qualifying credit jointly with R.

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A firm must not make an unsolicited real time financial promotion of qualifying credit or of a home reversion plan2 unless the customer has an established existing customer relationship with the firm and the relationship is such that the customer envisages receiving such financial promotions.2