MCOB 13.2 Purpose

This chapter sets out obligations to help ensure that2 customers who have or may have2 payment difficulties, or who face a sale shortfall, receive appropriate information and support2.

There may be occasions where a customer enters into a regulated mortgage contract or home purchase plan1 with no intention of meeting his payment obligations. Where the intention is to defraud, this chapter does not prevent early action to recover sums due1.