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    2024-12-10

MCOB 13.2 Purpose

MCOB 13.2.1GRP

This chapter sets out obligations to help ensure that2 customers who have or may have2 payment difficulties, or who face a sale shortfall, receive appropriate information and support2.

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MCOB 13.2.2GRP

There may be occasions where a customer enters into a regulated mortgage contract or home purchase plan1 with no intention of meeting his payment obligations. Where the intention is to defraud, this chapter does not prevent early action to recover sums due1.

1