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GEN 2.1 3Introduction3

Application

GEN 2.1.1G

[deleted]3

3
GEN 2.1.2RRP

This chapter applies to every person to whom any provision in the Handbook applies. In relation to a provision other than a rule, the rules in this chapter apply as if they were part of that provision.3

GEN 2.1.3P

[deleted]3

3
GEN 2.1.4E

[deleted]3

3
GEN 2.1.5D

[deleted]3

31
GEN 2.1.6G

[deleted]3

3
GEN 2.1.7R

[deleted]3

3
GEN 2.1.8RRP

This chapter applies to all provisions 5 made by FOS Ltd.4

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GEN 2.1.9GRP

The effect of GEN 2.1.8 R is that this chapter applies with respect to those provisions in DISP 2 (Jurisdiction of the Financial Ombudsman Service), DISP 3 (Complaint handling procedures of the Financial Ombudsman Service), DISP 4 (Standard terms) and FEES 5 (Financial Ombudsman Service Funding) made by FOS Ltd.4

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3The Reader's Guide3

GEN 2.1.10GRP

The Reader's Guide supplements this chapter. It provides an introduction to the structure and contents of the Handbook and its related materials, explaining how the different modules fit together and how to interpret and use the Handbook.3

3