To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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FEES 5.2 Introduction
Chapter: Financial Ombudsman Service Funding
Effective Date: 23rd November 2006
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SUP 12.4 What must a firm do when it appoints an appointed representative or an EEA tied agent?
Chapter: Appointed representatives
Effective Date: 15th January 2004
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CREDS 9.1 Application and purpose
Chapter: Complaints reporting rules for credit unions
Effective Date: 8th December 2011
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COLL 12.3 EEA UCITS management companies
Chapter: Management company and product passports under the UCITS DirectiveManagement company and product passports under the UCITS Directive [deleted]
Effective Date: 27th June 2013
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DISP 1.2 Consumer awareness rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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FEES 5.3 The general levy
Chapter: Financial Ombudsman Service Funding
Effective Date: 16th December 2010
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FEES 5.1 Application and Purpose
Chapter: Financial Ombudsman Service Funding
Effective Date: 15th December 2005
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DISP 2.3 To which activities does the Compulsory Jurisdiction apply?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 16th January 2003
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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DISP 3.1 Purpose, interpretation and application
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 17th July 2003
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FEES 5.4 Information requirement
Chapter: Financial Ombudsman Service Funding
Effective Date: 26th July 2007
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CREDS 10.1 Application and purpose
Chapter: Application of other parts of the Handbook to Credit unionsApplication of other parts of the Handbook to credit unions
Effective Date: 8th December 2011