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    2024-01-31

FPCOB 13.3 Effects of cancellation

Termination of contract

FPCOB 13.3.1R

1By exercising the right to cancel, the customer withdraws from the funeral plan contract and the contract is terminated.

Firm’s obligation on cancellation

FPCOB 13.3.2R
  1. (1)

    1This rule applies where a funeral plan contract is:

    1. (a)

      cancelled by the customer in accordance with FPCOB 13.2.1R; or

    2. (b)

      deemed cancelled by the funeral plan provider (FPCOB 13.2.2R) during the moratorium period.

  2. (2)

    A firm must, without any undue delay and no later than within 30 days, return to a customer any sums it has received from them in accordance with the contract, except as specified in this section.

  3. (3)

    This period shall begin from the day on which the firm receives the notification of cancellation.