FEES 5 Annex 3R Case Fees Payable for 2024/25171615468911

Standard case fee

In the:

Compulsory jurisdiction and Voluntary jurisdiction

£65017

unless it is a not-for-profit debt advice body with limited permission in which case the amount payable is £07

1

The definition of standard case fee is in FEES 5.5B (Case fees). The definition of chargeable case is in the Glossary to the Handbook.6

2

The standard case fee will be invoiced by the FOS Ltd on or after the date the case is closed.

3

A respondent6 will only be invoiced a case fee for the 4th 15and subsequent chargeable case in each financial year.

74

The definition of not-for-profit debt advice body is in the Glossary to the Handbook.

75

The definition of limited permission is in the Glossary to the Handbook.

7Part 3 - Charging groups

The charging groups, and their constituent group respondents, are listed below. They are based on the position at 31 December immediately preceding the financial year. For the purposes of calculating, charging, paying and collecting the special case fee, they are not affected by any subsequent change of ownership.

1

Barclays Group, comprising the following firms:

13

13

Barclays Asset Management Limited

Barclays Bank Plc

Barclays Bank UK Plc13

13

Barclays Capital Securities Limited

13

13

Barclays Insurance Services Company Limited

Barclays Investment Solutions Limited13

Barclays OCIO Services Limited17

16

Barclays Private Clients International Limited

Barclays Security Trustee Limited14

Barclays Sharedealing

Barclays Stockbrokers Limited

13

Clydesdale Financial Services Limited

Firstplus Financial Group Plc

Gerrard Financial Planning Ltd

13

14

Oak Pension Asset Management Limited14

Standard Life Bank Plc

Woolwich Plan Managers Limited

9

2

HSBC Group, comprising the following firms:

13

B & Q Financial Services Limited13

HFC Bank Limited

HSBC Alternative Investments Limited

HSBC Bank Malta plc

HSBC Bank plc

HSBC Bank USA NA, London Branch13

17

HSBC Equipment Finance (UK) Limited13

HSBC Finance Limited13

14

13

HSBC Global Asset Management (France)10

HSBC Global Asset Management (UK) Limited

13

HSBC International Financial Advisers (UK) Limited

HSBC Investment Funds

13

HSBC Life (UK) Limited

HSBC Private Bank (Luxembourg) S.A.

HSBC Private Bank (UK) Limited

HSBC Securities (USA) Inc

13

HSBC Trinkaus & Burkhardt AG

HSBC Trust Company (UK) Ltd

HSBC UK Bank plc11

John Lewis Financial Services Limited8

Marks & Spencer Financial Services plc8

Marks & Spencer Savings and Investments Ltd

Marks & Spencer Unit Trust Management Limited

The Hongkong and Shanghai Banking Corporation Limited

3

Lloyds Banking Group, comprising the following firms:

13

Aberdeen Investment Solutions Limited17

AMC Bank Ltd

Bank of Scotland (Ireland) Limited

Bank of Scotland Plc

Black Horse Finance Limited17

Black Horse Limited

BOS Personal Lending Limited13

Cavendish Online Limited17

Cheltenham & Gloucester plc

Clerical Medical Financial Services Limited

Clerical Medical Investment Fund Managers Ltd

Clerical Medical Investment Group Limited17

14

Clerical Medical Managed Funds Limited

EBS Pensions Limited17

Embark Investment Services Ltd17

Embark Investments Ltd17

Embark Services Ltd17

Halifax Assurance (Ireland) Limited17

13

1315

13

Halifax Financial Brokers Limited

Halifax General Insurance Services Limited

1315

Halifax Insurance Ireland Ltd17

Halifax Investment Services Ltd

Halifax Life Limited

Halifax Share Dealing Limited

HBOS Investment Fund Managers Limited

Housing Growth Partnership Manager Limited13

HVF Limited13

Hyundai Car Finance Limited13

International Motors Finance Limited13

Invista Real Estate Investment Management Limited 17

13

10

13

IWeb (UK) Limited

LDC (Managers) Limited

Legacy Renewal Company Limited

Lex Autolease Ltd

Lex Autolease Carselect Limited13

Lex Vehicle Leasing Ltd

Lloyds Bank Corporate Markets Plc13

Lloyds Bank General Insurance Limited15

Lloyds Bank Insurance Services Limited15

Lloyds Bank Plc15

Lloyds Bank Private Banking Limited15

Lloyds Development Capital (Holdings) Limited

Lloyds TSB Financial Advisers Limited

13

Loans.co.uk Limited13

MBNA Limited15

NFU Mutual Finance Limited13

Pensions Management (SWF) Limited

Scottish Widows Administration Services Limited

Scottish Widows Annuities Limited

Scottish Widows Bank Plc

Scottish Widows Fund Management Limited

Scottish Widows Limited10

Scottish Widows plc17

Scottish Widows Schroder Personal Wealth (ACD) Limited17

Scottish Widows Schroder Personal Wealth Limited17

14

Scottish Widows Unit Funds Limited

Scottish Widows Unit Trust Managers Limited

Shogun Finance Limited13

St Andrew's Insurance plc

St Andrew's Life Assurance Plc

Sterling ISA Managers Ltd17

Suzuki Financial Services Limited13

SW Funding plc10

13

The Mortgage Business Plc

13

United Dominions Trust Limited13

4

17NatWest Group, comprising the following firms:

13

Coutts & Company

Coutts Finance Company

Cushon Money Limited17

FreeAgent Central Limited15

JCB Finance Ltd15

Lombard Finance Ltd8

Lombard North Central Plc8

National Westminster Bank Plc

National Westminster Home Loans Limited

NatWest Markets N.V.13

NatWest Markets Plc13

NatWest Trustee and Depositary Services Limited15

RBOS (UK) Limited8

RBS Asset Management (ACD) Ltd

RBS Asset Management Ltd

RBS Collective Investment Funds Limited

RBS Equities (UK) Limited

RBS Investment Executive Limited

The Royal Bank of Scotland Group Independent Financial Services Limited

The Royal Bank of Scotland International Limited15

The Royal Bank of Scotland Plc

13

13

Ulster Bank Ltd

5

Aviva Group, comprising the following firms:8

13

Aviva Administration Limited13

Aviva Annuity UK Limited

Aviva Credit Services UK Limited16

Aviva Equity Release UK Limited

Aviva Health UK Limited

Aviva Insurance Limited

Aviva Insurance Services UK Limited

Aviva Insurance UK Limited

Aviva International Insurance Limited

Aviva Investment Solutions UK Limited13

Aviva Investors Global Services Limited

13

Aviva Investors Pensions Limited

Aviva Investors UK Funds Limited15

Aviva Investors UK Fund Services Limited

Aviva Life & Pensions UK Limited

Aviva Life Services UK Limited

Aviva Pension Trustees UK Limited

Aviva UK Digital Limited16

Aviva Wrap UK Limited

Bankhall Support Services Limited16

CGU Bonus Limited

CGU Underwriting Limited

Commercial Union Life Assurance Company Limited

Friends Annuities Limited15

Friends Life and Pensions Limited15

Friends Life FPLMA Limited15

Friends Life Funds Limited16

Friends Life Investment Solutions Limited15

Friends Life Limited15

Friends Life Marketing Limited15

Friends Life Services Limited15

Friends Provident International Limited15

Gresham Insurance Company Limited

Hamilton Life Assurance Company Limited

Hamilton Insurance Company Limited

Norwich Union Life (RBS) Limited

13

Scottish Boiler and General Insurance Company Ltd

Sesame Limited15

The Ocean Marine Insurance Company Limited

13

14

14

13

6

Direct Line Group, comprising the following firms:8

Churchill Insurance Company Limited

UK Insurance Business Solutions Limited

UK Insurance Limited15

7

Nationwide Building Society Group comprising the following firms:8

Cheshire Building Society

Derbyshire Building Society

Derbyshire Home Loans Ltd

13

E-Mex Home Funding Limited

Nationwide Building Society

Nationwide Independent Financial Services Limited

Portman Building Society10

The Mortgage Works (UK) Plc

UCB Home Loans Corporation Ltd

8

Santander Group, comprising the following firms:8

13

Abbey Stockbrokers Limited

Cater Allen Limited

Hyundai Capital UK Limited15

Santander Cards UK Limited

Santander Consumer (UK) Plc

Santander Financial Services Plc15

Santander ISA Managers Limited15

Santander UK Plc

7Part 4 - Special case fees

The special case fee shall be calculated and paid as follows:

1

Proportions:

(1) In the calculation 15that follows 15in (4) immediately below:15

new chargeable cases15 for group respondents -

E = twice the number of new chargeable cases 15that were referred to the Financial Ombudsman Service in respect of group respondents from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year.

new chargeable cases 15 for all firms -

F = twice the number of chargeable cases 15referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year.

open chargeable cases 15for group respondents -

G = the number of chargeable cases 15 that were referred to the Financial Ombudsman Service in respect of group respondents before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year.

open chargeable cases 15for all firms -

H = the number of chargeable cases 15 referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year.

(2) [deleted]15

(3) [deleted]15

(4) ‘Proportion Z’ for each charging group is a percentage calculated as follows -

{E + G} / {F + H} x 100

2

The special case fee is intended to broadly reflect the budgeted workload capacity of the Financial Ombudsman Service and comprises elements in respect of closed chargeable cases with no free case allowance.16

3

The special case fee for each charging group is a total amount calculated as follows:

{£650 x 225,00017 x the ‘Proportion Z’}16

4

The FOS Ltd will invoice each charging group for the special case fee (calculated as above) in four equal instalments, payable in advance on the following dates during the financial year:

(1) 1 April (or, if later, when FOS Ltd has sent the invoice);

(2) 1 July;

(3) 1 October; and

(4)9 1 January.

5

Year-end adjustment:

(1) [deleted]15

(2) If the actual number of chargeable cases closed by the Financial Ombudsman Service in respect of group respondents during the financial year is more than 105% of {225,00017 x the ‘Proportion Z’}:

(a) the FOS Ltd will invoice the relevant charging group; and

(b) the relevant charging group will pay to FOS Ltd;

an additional £65,00017 for each block of 100 (or part thereof) closed chargeable cases 15 over the 105%.16

(3) If the actual number of chargeable cases 15 closed by the Financial Ombudsman Service in respect of group respondents during the financial year is less than 95% of {225,00017 x the ‘Proportion Z’}, the FOS Ltd will promptly repay to the relevant charging group £65,00017 for each block of 100 (or part thereof) closed chargeable cases under the 95%.16