FEES 5 Annex 3R Case Fees Payable for 2020/21468911
5Part 1 - Standard case fees
Standard case fee |
6 | |
In the: Compulsory jurisdiction and Voluntary jurisdiction 7 |
£65013 unless it is a not-for-profit debt advice body with limited permission in which case the amount payable is £07 6 |
6 |
Notes
1 |
The definition of standard case fee is in FEES 5.5B (Case fees). The definition of chargeable case is in the Glossary to the Handbook.6 6 |
2 |
The standard case fee will be invoiced by the FOS Ltd on or after the date the case is closed. 6 |
3 |
A respondent6 will only be invoiced a case fee for the 26th6 and subsequent chargeable case in each financial year. 66 |
74 |
The definition of not-for-profit debt advice body is in the Glossary to the Handbook. |
75 |
The definition of limited permission is in the Glossary to the Handbook. |
Part 2 - Supplementary case fees
Supplementary6 case fee 6 |
6 | ||
In the: Compulsory jurisdiction and Voluntary jurisdiction 7 |
For the 26th and subsequent chargeable cases (PPI)6 6 |
7 | 6 |
Notes
1 |
The definition of supplementary case fee is in 6FEES 5.5B6 (Case fees). The definition of chargeable case (PPI)6 is in the Glossary to the Handbook. 6 |
26 6 |
The supplementary case fee when payable 7will be invoiced by the FOS Ltd on or after the date the case is referred to the Financial Ombudsman Service. |
36 6 |
The supplementary case fee when payable 7will be invoiced for the 26th and subsequent chargeable cases (PPI) against any respondent referred to the Financial Ombudsman Service in each financial year.6 6 |
7Part 3 - Charging groups |
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The charging groups, and their constituent group respondents, are listed below. They are based on the position at 31 December immediately preceding the financial year. For the purposes of calculating, charging, paying and collecting the special case fee, they are not affected by any subsequent change of ownership. |
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1 |
Barclays Group, comprising the following firms: |
| 10 | |
| 8 | |
Barclays Asset Management Limited |
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Barclays Bank Plc |
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Barclays Bank UK Plc13 |
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Barclays Capital Securities Limited |
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| 10 | |
Barclays Insurance Services Company Limited |
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Barclays Investment Solutions Limited13 |
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Barclays Mercantile Business Finance Limited |
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Barclays Private Clients International Limited |
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Barclays Sharedealing |
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Barclays Stockbrokers Limited |
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| 10 | |
Clydesdale Financial Services Limited |
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Firstplus Financial Group Plc |
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Gerrard Financial Planning Ltd |
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Monument Insurance DAC13 |
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Solution Personal Finance Limited |
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Standard Life Bank Plc |
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Woolwich Plan Managers Limited |
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Zedra Trust Company (UK) Limited13 |
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| 8 | |
2 |
HSBC Group, comprising the following firms: |
B & Q Financial Services Limited13 |
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HFC Bank Limited |
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HSBC Alternative Investments Limited |
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HSBC Bank Malta plc |
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HSBC Bank plc |
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HSBC Bank USA NA, London Branch13 |
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HSBC Equipment Finance (UK) Limited13 |
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HSBC Finance Limited13 |
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HSBC France |
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HSBC Global Asset Management (France)10 |
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HSBC Global Asset Management (UK) Limited |
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HSBC International Financial Advisers (UK) Limited |
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HSBC Investment Funds |
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HSBC Life (UK) Limited |
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HSBC Private Bank (Luxembourg) S.A. |
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HSBC Private Bank (UK) Limited |
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HSBC Securities (USA) Inc |
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HSBC Trinkaus & Burkhardt AG |
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HSBC Trust Company (UK) Ltd |
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HSBC UK Bank plc11 |
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John Lewis Financial Services Limited8 |
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Marks & Spencer Financial Services plc8 |
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Marks & Spencer Savings and Investments Ltd |
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Marks & Spencer Unit Trust Management Limited |
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The Hongkong and Shanghai Banking Corporation Limited |
|
3 |
Lloyds Banking Group, comprising the following firms: |
| 10 | |
AMC Bank Ltd |
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Bank of Scotland (Ireland) Limited |
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Bank of Scotland Plc |
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Black Horse Limited |
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BOS Personal Lending Limited13 |
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Cheltenham & Gloucester plc |
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Clerical Medical Financial Services Limited |
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Clerical Medical Investment Fund Managers Ltd |
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Clerical Medical Investment Group Limited |
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Clerical Medical Managed Funds Limited |
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| 10 | |
Halifax Financial Brokers Limited |
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Halifax General Insurance Services Limited |
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Halifax Insurance Ireland Ltd |
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Halifax Investment Services Ltd |
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Halifax Life Limited |
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Halifax Share Dealing Limited |
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HBOS Investment Fund Managers Limited |
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Housing Growth Partnership Manager Limited13 |
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HVF Limited13 |
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Hyundai Car Finance Limited13 |
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International Motors Finance Limited13 |
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IWeb (UK) Limited |
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LDC (Managers) Limited |
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Legacy Renewal Company Limited |
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Lex Autolease Ltd |
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Lex Autolease Carselect Limited13 |
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Lex Vehicle Leasing Ltd |
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Lloyds Bank Corporate Markets Plc13 |
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Lloyds Development Capital (Holdings) Limited |
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Lloyds Bank Plc |
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Lloyds TSB Financial Advisers Limited |
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Lloyds Bank General Insurance Limited |
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Lloyds Bank Insurance Services Limited |
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Lloyds Bank Private Banking Limited |
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Loans.co.uk Limited13 |
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NFU Mutual Finance Limited13 |
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Pensions Management (SWF) Limited |
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Scottish Widows Administration Services Limited |
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Scottish Widows Annuities Limited |
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Scottish Widows Bank Plc |
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Scottish Widows Fund Management Limited |
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Scottish Widows Limited10 |
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Scottish Widows plc |
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Scottish Widows Unit Funds Limited |
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Scottish Widows Unit Trust Managers Limited |
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Shogun Finance Limited13 |
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St Andrew's Insurance plc |
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St Andrew's Life Assurance Plc |
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Suzuki Financial Services Limited13 |
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SW Funding plc10 |
|
| 10 | |
The Mortgage Business Plc |
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MBNA Limited11 |
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United Dominions Trust Limited13 |
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4 |
RBS/NatWest Group, comprising the following firms: |
| 10 | |
Adam & Company Investment Management Ltd |
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Adam & Company Plc |
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Coutts & Company |
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Coutts Finance Company |
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Lombard Finance Ltd8 |
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Lombard North Central Plc8 |
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National Westminster Bank Plc |
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National Westminster Home Loans Limited |
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NatWest Markets N.V.13 |
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NatWest Markets Plc13 |
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RBOS (UK) Limited8 |
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RBS Asset Management (ACD) Ltd |
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RBS Asset Management Ltd |
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RBS Collective Investment Funds Limited |
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RBS Equities (UK) Limited |
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RBS Investment Executive Limited |
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The Royal Bank of Scotland Group Independent Financial Services Limited |
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The Royal Bank of Scotland N.V. |
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The Royal Bank of Scotland Plc |
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| 8 | |
| 10 | |
Ulster Bank Ireland Limited |
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Ulster Bank Ltd |
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5 |
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Aviva Administration Limited13 |
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Aviva Annuity UK Limited |
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Aviva Equity Release UK Limited |
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Aviva Health UK Limited |
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Aviva Insurance Limited |
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Aviva Insurance Services UK Limited |
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Aviva Insurance UK Limited |
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Aviva International Insurance Limited |
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Aviva Investment Solutions UK Limited13 |
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Aviva Investors Global Services Limited |
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Aviva Investors Pensions Limited |
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Aviva Investors UK Fund Services Limited |
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Aviva Investors UK Funds Limited |
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Aviva Life & Pensions UK Limited |
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Aviva Life Services UK Limited |
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Aviva Pension Trustees UK Limited |
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Aviva Wrap UK Limited |
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CGU Bonus Limited |
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CGU Underwriting Limited |
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Commercial Union Life Assurance Company Limited |
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Gresham Insurance Company Limited |
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Hamilton Life Assurance Company Limited |
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Hamilton Insurance Company Limited |
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Norwich Union Life (RBS) Limited |
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Scottish Boiler and General Insurance Company Ltd |
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The Ocean Marine Insurance Company Limited |
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Friends Life and Pensions Limited9 |
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Friends Life FPLMA Limited9 |
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Friends Life Investment Solutions Limited9 |
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Friends Life Limited9 |
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Friends Life Marketing Limited9 |
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Friends Life Services Limited9 |
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Friends Provident International Limited9 |
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| 9 | |
Sesame Limited9 |
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6 |
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Churchill Insurance Company Limited |
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UK Insurance Limited |
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UK Insurance Business Solutions Limited |
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7 |
Nationwide Building Society Group comprising the following firms:8 |
Cheshire Building Society |
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Derbyshire Building Society |
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Derbyshire Home Loans Ltd |
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E-Mex Home Funding Limited |
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Nationwide Building Society |
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Nationwide Independent Financial Services Limited |
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Portman Building Society10 8 |
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The Mortgage Works (UK) Plc |
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UCB Home Loans Corporation Ltd |
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8 |
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Abbey Stockbrokers Limited |
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Cater Allen Limited |
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Santander Cards UK Limited |
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Santander Consumer (UK) Plc |
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Santander UK Plc |
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Santander ISA Managers Limited8 |
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Hyundai Capital UK Limited8 |
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Santander Financial Services Plc13 |
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7Part 4 - Special case fees |
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The special case fee shall be calculated and paid as follows: |
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1 |
Proportions: |
(1) In the calculations that follow in (2), (3) and (4): new chargeable cases (PPI) for group respondents - A = twice the number of new chargeable cases (PPI) that were referred to the Financial Ombudsman Service in respect of group respondents from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year. new chargeable cases (PPI) for all firms - B = twice the number of new chargeable cases (PPI) that were referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year. open chargeable cases (PPI) for group respondents - C = the number of chargeable cases (PPI) referred to the Financial Ombudsman Service in respect of group respondents before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year. open chargeable cases (PPI) for all firms - D = the number of chargeable cases (PPI) referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year. new for group respondents - chargeable cases (general) E = twice the number of new chargeable cases (general) that were referred to the Financial Ombudsman Service in respect of group respondents from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year. new chargeable cases (general) for all firms - F = twice the number of chargeable cases (general) referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year. open chargeable cases (general) for group respondents - G = the number of chargeable cases (general) that were referred to the Financial Ombudsman Service in respect of group respondents before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year. open chargeable cases (general) for all firms - H = the number of chargeable cases (general) referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year. |
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(2) ‘Proportion X’ for each charging group is a percentage calculated as follows - A / B x 100 |
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(3) ‘Proportion Y’ for each charging group is a percentage calculated as follows - {A + C} / {B + D} x 100 |
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(4) ‘Proportion Z’ for each charging group is a percentage calculated as follows - {E + G} / {F + H} x 100 |
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2 |
The special case fee is intended to broadly reflect the budgeted workload capacity of the Financial Ombudsman Service and comprises elements in respect of : |
(1) new chargeable cases (PPI); |
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(2) closed chargeable cases (PPI); and |
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(3) closed chargeable cases (general); |
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with a free-case allowance of: |
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(4) 5013 new chargeable cases (PPI); and |
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(5) 5013 closed chargeable cases (general). 89 |
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3 |
The special case fee for each charging group is a total amount calculated as follows: |
(1) in respect of new chargeable cases (PPI) - {£0 x [100,00013] x the ‘proportion X’} – {£0 x 5013} 8211109 |
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(2) in respect of closed chargeable cases (PPI) - £65013 x [140,00013] x the ‘proportion Y’ 81211109 |
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(3) in10 respect of closed chargeable cases (general)- {£65013 x [165,00013] x the proportion Z’} – {£650 x 5013} 82111099 |
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4 |
The FOS Ltd will invoice each charging group for the special case fee (calculated as above) in four equal instalments, payable in advance on the following dates during the financial year: (1) 1 April (or, if later, when FOS Ltd has sent the invoice); (2) 1 July; (3) 1 October; and (4)9 1 January. |
5 |
Year-end adjustment: |
(1) (1) If the actual number of new chargeable cases (PPI) referred to the Financial Ombudsman Service in respect of group respondents during the financial year is more than 10,000 and is more than [115%] of {[100,00013] x the 'proportion X'}:8 (a) the FOS Ltd will invoice the relevant charging group; and (b) the relevant charging group will pay to FOS Ltd;an additional £35,000 for each block of 100 (or part thereof) new chargeable cases (PPI) in excess of the [115%]. 8 1211109 |
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(2) If the actual number of chargeable cases (general) closed by the Financial Ombudsman Service in respect of group respondents during the financial year is more than [115%] of {[165,00013] x the proportion Z’}:8 (a) the FOS Ltd will invoice the relevant charging group; and (b) the relevant charging group will pay to FOS Ltd; an additional £65,00013 for each block of 100 (or part thereof) closed chargeable cases (general) over the [115%.].8 211109 |
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(3) If the actual number of chargeable cases (general) closed by the Financial Ombudsman Service in respect of group respondents during the financial year is less than [85%] of {[165,00013] x the proportion Z’}, the FOS Ltd will promptly repay to the relevant charging group £65,00013 for each block of 100 (or part thereof) closed chargeable cases (general) under the [85%.].8 1211109 |
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