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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004.

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DISP Sch 1 Record keeping requirements

DISP Sch 1.1G

The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record keeping requirements.

It is not a complete statement of those requirements and should not be relied on as if it were.

DISP Sch 1.2G

Handbook reference

Subject of record

Contents of record

When record must be made

Retention period

DISP 1.9.1 R27

27

Complaints1 subject to DISP 1.3 - DISP 1.8 (other than DISP 1.5)271.

11

Each complaint received and the measures taken for its resolution1

1

On receipt

5 years for complaints relating to MiFID business and 13 years for all other complaints1