DISP App 3.8 Other appropriate redress at steps 1 and 2

The remedies in DISP App 3.7 are not exhaustive.

When applying a remedy other than those set out in DISP App 3.7, the firm should satisfy itself that the remedy is appropriate to the matter complained of and is appropriate and fair in the individual circumstances.

1The remedies in DISP App 3.7A are not exhaustive.

1A firm should depart from the remedies set out in DISP App 3.7A if there are factors in a particular complaint which require a different amount or form of redress in order to remedy the unfairness found.