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    2008-03-31

DISP App 1.13 Time limits, record keeping and reporting requirements

DISP App 1.13.1G

The time limits, record keeping and reporting requirements in DISP 1.4 (Time limits for dealing with a complaint) and DISP 1.5 (Record keeping and reporting) do not apply to firms in respect of relevant existing complaints since these, by definition, will already have been referred to a former scheme.