DISP 3.8 Dealing with information

In dealing with information received in relation to the consideration of a complaint, the Financial Ombudsman Service will have regard to the parties' rights of privacy.24

24This does not prevent the Ombudsman disclosing information:

1. (1)

   to the extent that he is required or authorised to do so by law; or

2. (2)

   to the parties to the complaint; or

3. (3)

   in his determination; or

4. (4)

   at a hearing in connection with the complaint.

So long as he has regard to the parties' rights of privacy, the Ombudsman may disclose information to the FCA 5 or any other body exercising regulatory or statutory functions for the purpose of assisting that body or the Financial Ombudsman Service to discharge its functions.24