A money award may be such amount as the Ombudsman considers to be fair compensation for one or more of the following:
financial loss (including consequential or prospective loss); or
pain and suffering; or
damage to reputation; or
distress or inconvenience;
16Where the Ombudsman is determining what amount (if any) constitutes fair compensation as a money award in relation to a relevant new complaint or a relevant transitional complaint, the Ombudsman Transitional Order and the Mortgages and General Insurance Complaints Transitional Order require him to take into account what amount (if any) might have been expected to be awarded by way of compensation in relation to an equivalent complaint dealt with under the former scheme in question immediately before the relevant transitional order came into effect.