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You are viewing the version of the document as on 2023-04-11.

Timeline guidance

DISP 3.2 Jurisdiction

DISP 3.2.1RRP

The Ombudsman will have regard to whether a complaint is out of jurisdiction.26

DISP 3.2.2RRP

Unless the respondent has already had eight weeks to consider the complaint (or for EMD complaints and PSD complaints the time specified by DISP 2.8.1R(2A))3 or issued a final response or summary resolution communication, 9the Ombudsman will refer the complaint to the respondent (except where DISP 2.8.1R(4) applies).8

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DISP 3.2.2ARRP

7If the subject matter of a complaint falls to be dealt with by the respondent under a consumer redress scheme, and the time limits specified under the scheme for doing so have not yet expired, the Ombudsman will refer it to the respondent to be dealt with under the scheme (except where DISP 2.8.1R(4) applies).8

8
DISP 3.2.3RRP

Where the respondent alleges that the complaint is out of jurisdiction, the Ombudsman will give both parties an opportunity to make representations before he decides.26

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DISP 3.2.4RRP

Where the Ombudsman considers that the complaint may be out of jurisdiction, he will give the complainant an opportunity to make representations before he decides.26

26
DISP 3.2.5RRP

Where the Ombudsman then decides that the complaint is out of jurisdiction, he will give reasons for that decision to the complainant and inform the respondent.26

26
DISP 3.2.6RRP

Where the Ombudsman then decides that the complaint is not out of jurisdiction, he will inform the complainant and give reasons for that decision to the respondent.26