DISP 2.6 What is the territorial scope of the relevant jurisdiction?

1. (1)

   The Compulsory Jurisdiction covers complaints about the activities of a firm (including its appointed representatives), of a payment service provider (including agents of a payment institution), of an electronic money issuer (including agents of an electronic money institution), of a CBTL firm, of a designated credit reference agency or of a designated finance platform which:1615

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   1. (a)

      (except for regulated claims management activities and activities ancillary to regulated claims management activities) are carried on from an establishment in the United Kingdom; or1615

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   2. (b)

      are carried on from an establishment in an EEA State, in the case of a TP firm, a TA EMI firm, a TA PI firm or a TA RAISP firm with respect to services provided into the United Kingdom; or16

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   3. (c)

      are, or are ancillary to, regulated claims management activities.16

2. (2)

   [deleted]16

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3. (3)

   [deleted]

4. (4)

   [deleted]

5. (5)

   [deleted]

6. (6)

   [deleted]

The Voluntary Jurisdiction covers only complaints about the activities of a VJ participant carried on from an establishment:519

1. (1)

   in the United Kingdom; or

2. (2)

   in the EEA or Gibraltar16 if the following conditions are met:

   1. (a)

      the activity is directed wholly or partly at the United Kingdom (or part of it);

   2. (b)

      contracts governing the activity are (or, in the case of a potential customer, would have been) made under the law of England and Wales, Scotland or Northern Ireland; and

   3. (c)

      the VJ participant has notified appropriate regulators in the place in which the establishment is located16 of its intention to participate in the Voluntary Jurisdiction.