lending money secured by a charge on land;
providing ancillary banking services;
as a result of the Ombudsman Transitional Order, a relevant existing complaint or a relevant new complaint that relates to an act or omission by a firm or an unauthorised person which was subject to a former scheme immediately before commencement; or
as a result of the Mortgages and General Insurance Complaints Transitional Order, a relevant transitional complaint that relates to an act or omission by a firm (or an unauthorised person that ceased to be a firm after the relevant commencement date) which was subject to a former scheme at the time of the act or omission;
or any ancillary activities, including advice, carried on by the payment service provider in connection with them.
or any ancillary activities, including advice, carried on by the electronic money issuer in connection with them.
Complaints about acts or omissions include those7 in respect of activities for which the firm,925 payment service provider 7 or electronic money issuer925 is responsible (including business of any appointed representative or agent7 for which the firm,925 payment institution 7 or electronic money institution925 has accepted responsibility).62477
7The Compulsory Jurisdiction includes complaints about the UK end of 'one leg' payment services transactions, i.e. services provided from UK establishments that also involve a payment service provider located outside the EEA. The Compulsory Jurisdiction also includes complaints about payment services irrespective of the currency of the transaction.