DISP 2.1 Application and Purpose
Application
This chapter applies to the Ombudsman, to firms (except UCITS qualifiers), to licensees16 and to VJ participants.
It is also relevant to those who might wish to refer a complaint to the Financial Ombudsman Service.
- (2)
relevant new complaints about events before commencement but referred to the Financial Ombudsman Service after commencement under the Ombudsman Transitional Order; and
- (3)
relevant transitional complaints referred to the Financial Ombudsman Service after the relevant commencement date under the Mortgages and General Insurance Complaints Transitional Order.
A reference in this chapter to a "complaint":
- (1)
1includes part of a complaint; and
- (2)
under the Compulsory Jurisdiction includes all or part of a relevant new complaint and all or part of a relevant transitional complaint.21
References in this chapter to "firms" are to be construed, where relevant, as including:
- (1)
in accordance with the Ombudsman Transitional Order, unauthorised persons subject to the Compulsory Jurisdiction in relation to relevant complaints; and
- (2)
as a result of section 226 of the Act, unauthorised persons who were formerly firms in respect of complaints about acts or omissions which occurred at the time when they were authorised, provided that the Compulsory Jurisdiction rules were in force in relation to the activity in question; and3
3 - (3)
members of the Society of Lloyd's (see DISP 2.5.3 G).3
16References in this chapter to licensees are to be construed, where relevant, as a result of section 226A of the Act, as including persons who were formerly licensees in respect of complaints about acts or omissions which occurred at the time when they were licensees, provided the complaint falls within a description specified in the Consumer Credit Jurisdiction rules in force at the time of the act or omission.
Purpose
The purpose of this chapter is to set out the rules which govern the scope of both the Compulsory Jurisdiction, the Consumer Credit Jurisdiction16 and the Voluntary Jurisdiction of the Financial Ombudsman Service. They specify who may refer a complaint to the Financial Ombudsman Service and the time limits for doing so. They also set out which activities are covered by the Compulsory Jurisdiction , the Consumer Credit Jurisdiction16 and the Voluntary Jurisdiction and the territorial scope of the Financial Ombudsman Service.