Content Options:

Add to favourites

View Options:

More Resources:

External link Handbook Publications

DISP 1.5 Complaints resolved by close of the next business day

DISP 1.5.1RRP

The following rules do not apply to a complaint that is resolved by a respondent by close of business on the business day following its receipt:

  1. (1)

    the complaints time limit rules;

  2. (2)

    the complaints forwarding rules;

  3. (3)

    the complaints reporting rules;

    6
  4. (4)

    the complaints record rule, if the complaint does not relate to MiFID business or collective portfolio management services for a UCITS scheme or an EEA UCITS scheme7; and6

  5. (5)

    the complaints data publication rules.6

DISP 1.5.2GRP

Complaints falling within this section are still subject to the complaint resolution rules.

DISP 1.5.3G

For the purposes of this section:

  1. (1)

    a complaint received on any day other than a business day, or after close of business on a business day, may be treated as received on the next business day; and

  2. (2)

    a complaint is resolved where the complainant has indicated acceptance of a response from the respondent, with neither the response nor acceptance having to be in writing