DISP 1.5 Complaints resolved by close of the next business day
The following rules do not apply to a complaint that is resolved by a respondent by close of business on the business day following its receipt:
- (1)
- (2)
the complaints forwarding rules;
- (3)
the complaints reporting rules; and
- (4)
the complaints record rule, if the complaint does not relate to MiFID business.
Complaints falling within this section are still subject to the complaint resolution rules.
For the purposes of this section:
- (1)
a complaint received on any day other than a business day, or after close of business on a business day, may be treated as received on the next business day; and
- (2)
a complaint is resolved where the complainant has indicated acceptance of a response from the respondent, with neither the response nor acceptance having to be in writing