CRED 17.3 Eligible complainants

The definition of eligible complainant inDISP 2.71 applies for the purposes of this chapter.

The FSA regards the general definition of eligible complainant as meaning, in the credit union context:

1. (1)

   those having a direct relationship with the credit union:

   1. (a)

      members, potential members and former members of the credit union;

   2. (b)

      juvenile depositors, potential juvenile depositors and former juvenile depositors of the credit union.

2. (2)

   those having an indirect relationship with the credit union:

   1. (a)

      businesses with a turnover of less than £1million (where, for example, the business has guaranteed a member's loan); if in doubt a credit union should assume that the business is eligible;

   2. (b)

      beneficiaries of those having a direct relationship with the credit union (where, for example, a person has been nominated to receive property on a person's death).

3. (3)

   the representatives of those having a direct or indirect relationship with the credit union (where, for example, a person is acting on behalf of a deceased member).