Reset to Today

To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004.

Content Options:

Add to favourites

View Options:

More Resources:

External link Handbook Publications

Alternative versions

  1. Point in time
    2008-04-04

CRED 17.3 Eligible complainants

CRED 17.3.1G

The definition of eligible complainant in DISP 2.4 applies for the purposes of this chapter.

CRED 17.3.2G

The FSA regards the general definition of eligible complainant as meaning, in the credit union context:

  1. (1)

    those having a direct relationship with the credit union:

    1. (a)

      members, potential members and former members of the credit union;

    2. (b)

      juvenile depositors, potential juvenile depositors and former juvenile depositors of the credit union.

  2. (2)

    those having an indirect relationship with the credit union:

    1. (a)

      businesses with a turnover of less than £1million (where, for example, the business has guaranteed a member's loan); if in doubt a credit union should assume that the business is eligible;

    2. (b)

      beneficiaries of those having a direct relationship with the credit union (where, for example, a person has been nominated to receive property on a person's death).

  3. (3)

    the representatives of those having a direct or indirect relationship with the credit union (where, for example, a person is acting on behalf of a deceased member).