CONRED Sch 1 Record keeping requirements

1

1The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record-keeping requirements.

2

It is not a complete statement of those requirements and should not be relied on as if it were.

CONRED 2.10.1R(1)(a)

Arch cru consumer redress scheme

Certificate of posting for each letter sent

When letter sent

Five years

CONRED 2.10.1R(1)(b)

Arch cru consumer redress scheme

Copy of each letter sent

When letter sent

Five years

CONRED 2.10.1R(1)(c)

Arch cru consumer redress scheme

Record of attempts to contact consumer or obtain further information

When attempts made

Five years

CONRED 2.10.1R(1)(d)

Arch cru consumer redress scheme

Completed template for each opted-in scheme case

When template completed

Five years

CONRED 2.10.1R(1)(e)

Arch cru consumer redress scheme

All information on the consumer file and information received from the consumer

When located on consumer file or obtained

Five years

CONRED 4.9.1R(1)(a)

BSPS consumer redress scheme

Evidence of posting for each letter sent

When letter sent

5 years

CONRED 4.9.1R(1)(b)

BSPS consumer redress scheme

Copy of each letter sent

When letter sent

5 years

CONRED 4.9.1R(1)(c)

BSPS consumer redress scheme

Record of attempts to contact consumer, any other relevant firm or obtain further information

When attempts made

5 years

CONRED 4.9.1R(1)(d)

BSPS consumer redress scheme

A copy of the Excel spreadsheet containing a completed BSPS DBAAT or FCA DBAAT for each scheme case

When BSPS DBAAT completed

5 years

CONRED 4.9.1R(1)(e)

BSPS consumer redress scheme

A record of the redress calculation performed by the BSPS calculator in Excel Spreadsheet format

When the redress calculation carried out

5 years

CONRED 4.9.1R(1)(f)

BSPS consumer redress scheme

Information on the consumer file and information received from the consumer

When located on consumer file or obtained

5 years