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    2021-10-04

CONRED 2.10 Record-keeping requirements

CONRED 2.10.1R
  1. (1)

    A firm must keep the following records:

    1. (a)

      the certificate of posting for each letter sent in accordance with this chapter;

    2. (b)

      a copy of each letter sent in accordance with this chapter;

    3. (c)

      a record of any attempts to contact the consumer, or obtain further information, in accordance with CONRED 2.5.7R (2)(b) or (c);

    4. (d)

      the completed template (CONRED 2 Annex 12 R) for each opted-in scheme case; and

    5. (e)

      all information on the consumer file and any information received from a consumer.

  2. (2)

    A firm must keep the records required by (1) for a minimum of five years from the date of their creation or (for the records in (1)(e)) the date when the information is located on the consumer file or obtained.