CONC Sch 1 Record keeping requirements
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1.1 |
G |
The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record keeping requirements in CONC. |
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1.2 |
G |
It is not a complete statement of those requirements and should not be relied on as if it were. |
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Handbook reference |
Subject of record |
Contents of record |
When record must be made |
Retention period2 |
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24.4.3R(6)(a) |
Information notice |
A copy of the notice, and details of the date on which and the manner by which it was sent |
When the notice is sent |
18 months from the date on which the notice is sent |
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24.4.3R(6)(b) |
Customer confirmation |
A copy of the confirmation, and details of the date on which and the manner by which it was received |
When the confirmation is received |
18 months from the date on which the confirmation is received |
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6.6.3R |
Actions concerning articles taken in pawn. |
Specified details concerning taking articles in pawn1, redemption and sale of articles in pawn. 1 |
Date of event referred to in section. |
At least the longer of 5 years from the date on which an article is taken in pawn or 3 years from date of sale under section 121(1) of the CCA or the redemption of the article as the case may be. |
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7.13.2R |
An individual who is, or is treated as, a borrower under a credit agreement or consumer hire agreement. |
Accurate and adequate data (including in respect of debt and repayment history) in relation to individuals owing, or treated as owing, money under credit agreements or consumer hire agreements. |
When a firm is notified in relation to an individual whom it is to pursue for recovery of a debt. |
Not specified. |
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7.13.7R |
An individual not being the borrower under a credit agreement or consumer hire agreement. |
Record that the individual is not the borrower and should not be pursued for debt. |
Date on which the firm is aware of true state of affairs. |
Not specified. |
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38.3.4AR(2) |
The grounds for being satisfied that the firm is unlikely to enter into a contract with a customer. |
The grounds for being satisfied that the firm is unlikely to enter into a contract with a customer. |
When the firm becomes satisfied that it is unlikely to enter into a contract with the customer. |
Not specified. |
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8.8.1R(9) |
Record of debt management plans entered into with customers. |
An adequate record. |
When the firm enters into debt management plan. |
Until the contract between the customer and the firm is completed or terminated. |
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11.1.9R |
Exercise of right to cancel under CONC 11.1.1 R. |
Adequate record of use of right to cancel by consumer. |
Date of exercise. |
3 years. |