CONC 9.2 Conduct of business: correction of entries in credit reference agency files

Within 10 working days after any of the following events:

1. (1)

   the credit reference agency giving notice under section 159(2) of the CCA that it has removed an entry from the file kept by it about an individual or has amended such an entry (including where it has amended an entry by removing information from it); or

2. (2)

   the credit reference agency giving notice under section 159(4) of the CCA that it has received a notice under section 159(3) requiring it to add a notice of correction to the file and intends to comply with the notice; or

3. (3)

   the expiry of the period specified in an order of the FCA or the Information Commissioner under section 159(5) of the CCA as the period within which the order is to be complied with;

the credit reference agency must give notice of the particulars specified in CONC 9.2.2 R to each person to whom at any time since the relevant date it has furnished information relevant to the financial standing of the individual concerned.

[Note: regulation 5 of SI 1977/330]

The particulars referred to in CONC 9.2.1 R are:

1. (1)

   in relation to information included in any entry which has been removed or amended or which is referred to in a notice of correction:

   1. (a)

      particulars of any entry which has been removed from the file and a statement that it has been removed;

   2. (b)

      particulars of any entry which has been amended and of the amendment, or of the entry as amended; and

   3. (c)

      particulars of the entry, together with a copy of the notice of correction; and

2. (2)

   where the information did not include the entry which has been removed or amended or which is referred to in a notice of correction, but which (whether in the form of a rating or opinion or otherwise) was based in whole or in part on any such entry and has been, or falls to be, modified by reason of the removal, amendment or notice:

   1. (a)

      particulars of the modified information; and

   2. (b)

      a statement that the information has been modified by reason of the removal, amendment or notice, as the case may be.

In this section, "the relevant date" means the date one month immediately preceding the receipt by the credit reference agency from the individual of the request, particulars and fee referred to in section 158(1) of the CCA, or the request and fee (if a fee is payable) referred to in section 7(2) of the Data Protection Act 1998 and, if applicable, the receipt of any further information requested by the credit reference agency referred to in section 7(3) of that Act.