To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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CONC 7.3 Treatment of customers in or approaching arrears or in default (including repossessions): lenders, owners and debt collectors
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 26th June 2014
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CONC 7.2 Clear, effective and appropriate policies and procedures in respect of customers in or approaching arrears or in default
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 10th April 2024
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CONC 7.7 Application of interest and charges
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 10th April 2024
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CONC 7.14 Settlements, disputed and deadlocked debt
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 28th September 2015
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CONC 6.7 Post contract: business practices
Chapter: Post contractual requirements
Effective Date: 25th September 2014
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CONC 7.9 Contact with customers
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 27th March 2014
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CONC 7.11 Disclosures relating to “authority” or “status”
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 27th March 2014
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CONC 7.15 Statute barred debts
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 7.13 Data accuracy and outsourced activities
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 28th September 2015
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CONC 7.6 Exercise of continuous payment authority
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 27th March 2014
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CONC 7.10 Treatment of customers with mental capacity limitations
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 10th April 2024
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CONC 4.2 Pre-contract disclosure and adequate explanations
Chapter: Pre-contractual requirements
Effective Date: 26th June 2014
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CONC 3.3 The clear fair and not misleading rule and general requirements
Chapter: Financial promotions and communications with customers
Effective Date: 26th June 2014
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MCOB 2.6A Protecting customer’s interests: regulated mortgage contracts, home purchase plans, home reversion plans and regulated sale and rent back agreements
Chapter: Conduct of business standards: general
Effective Date: 25th October 2006
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CONC 7.8 Jurisdictional requirements
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 15.1 Application
Chapter: Agreements secured on landFCA 2015/42Second charge lendingFCA 2015/42
Effective Date: 27th March 2014
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CONC 5.3 Conduct of business in relation to creditworthiness and affordability [deleted]
Chapter: Responsible lending
Effective Date: 25th September 2014
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CONC 7.5 Pursuing and recovering repayments
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014