To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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CONC 7.3 Treatment of customers in default or arrears (including repossessions): lenders, owners and debt collectors
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 7.10 Treatment of customers with mental capacity limitations
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 7.14 Settlements, disputed and deadlocked debt
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 7.13 Data accuracy and outsourced activities
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 7.6 Exercise of continuous payment authority
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 27th March 2014
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CONC 7.15 Statute barred debts
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 7.7 Application of interest and charges
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 6.7 Post contract: business practices
Chapter: Post contractual requirements
Effective Date: 1st April 2014
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CONC 7.9 Contact with customers
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 27th March 2014
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CONC 7.5 Pursuing and recovering repayments
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 7.11 Disclosures relating to “authority” or “status”
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 27th March 2014
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CONC 7.8 Jurisdictional requirements
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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SYSC 10.1 Application
Chapter: Conflicts of interest [Note: Not mandatory for a common platform firm until 01/11/07. See SYSC TP1]Conflicts of interest
Effective Date: 23rd November 2006
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CONC 7.2 Clear effective and appropriate arrears policies and procedures
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CONC 4.2 Pre-contract disclosure and adequate explanations
Chapter: Pre-contractual requirements
Effective Date: 1st April 2014
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CONC 7.12 Lenders’ responsibilities in relation to debt
Chapter: Arrears, default and recovery (including repossessions)
Effective Date: 1st April 2014
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CREDS 2.2 General provisions
Chapter: Senior management arrangements, systems and controls
Effective Date: 21st March 2012
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CONC 8.3 Pre contract information and advice requirements
Chapter: Debt advice
Effective Date: 1st April 2014
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CASS 11.13 Client money distribution in the event of a failure of a firm or approved bank
Chapter: Debt management client money chapter
Effective Date: 27th March 2014