CONC 5C.4 Impact of changes to charging structures
1Where a firm makes a change to its charging structure or lending policies in response to the rules and guidance set out in CONC 5C, the firm must ensure it considers the impact of that change on existing customers, including those with large arranged overdraft balances, and, where appropriate, treats such customers with forbearance and due consideration.
- (1)
1A firm that makes changes as described in CONC 5C.4.1R should, in accordance with Principle 6, have due regard to the interests of existing customers and treat them fairly. An example of such a change is a change in a customer’s overdraft limit.
- (2)
Firms are reminded that the purpose of the rules in CONC 5D is to require firms to identify and provide appropriate assistance to customers (including existing customers at the time CONC 5C becomes applicable) with a pattern of repeat overdraft use.